A business analyst has been asked to evaluate all of the reporting tools that Universal
Containers (UC) currently uses, including CRM Analytics, to identify gaps and overlaps in
functionality. Which tool would help UC understand the existing functionality.
A. Value stream map
B. Capability model
C. Process map
C. Process map
Explanation:
The tool that would help UC understand the existing functionality of all of its
reporting tools is a capability model. A capability model is a visual representation of the
core capabilities or functions that an organization performs or delivers to achieve its
strategic objectives. A capability model helps to identify and organize high-level process
areas that span across different departments or teams, as well as highlight any gaps or
overlaps in functionality. A capability model can also help to prioritize and scope Salesforce
projects based on business value and impact.
In this case, UC can use a capability model to map out all of its reporting tools by their
capabilities or functions, such as data sources, data integration, data analysis, data
visualization, data sharing, etc. This would help UC understand what each reporting tool
can do or provide, how they relate or differ from each other, and where there may be
redundancies or inefficiencies in their reporting processes.