The business analyst (BA) at Northern Trail Outfitters recently configured a feature on
Opportunities for the sales team. The BA plans to gather feedback from a small group of
end users before rolling out the feature to the entire company.
What should the BA do to present this information?
A. Share user stories about the feature.
B. Demo the new feature.
C. Create a feature manual.
B. Demo the new feature.
Explanation:
The best way for the business analyst to present the new feature on
Opportunities to a small group of end users is to demo the new feature. A demo is a
presentation that shows how a feature works or looks like in Salesforce. It can help the
business analyst gather feedback from end users, validate the solution, and drive user
adoption. Sharing user stories about the feature may be too abstract or vague for end
users to understand or evaluate the feature. Creating a feature manual may be too detailed
or technical for end users to appreciate or use the feature.