Universal Containers wants to integrate its Salesforce org with the largest online
professional network so its sales reps can view information directly on Salesforce records.
The business analyst will write acceptance criteria for this scenario.
What is an example of good acceptance criteria?
A. A sales rep can view current information directly in the Lead and Contact records.
B. A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.
C. Install a CRM widget to allow sales reps to view information in the Lead and Contact
records.
A. A sales rep can view current information directly in the Lead and Contact records.
Explanation:
This answer provides an example of good acceptance criteria for the
scenario of integrating Salesforce with the largest online professional network. Acceptance
criteria are statements that define the conditions that a solution must meet to be accepted
by the stakeholders or users. Acceptance criteria should be clear, concise, testable, and
measurable. This answer meets these criteria by stating what a sales rep can do (view
current information), where they can do it (in the Lead and Contact records), and how they
can verify it (directly).