NorthernTrail Outfitters (NTO) wants incoming support cases to automatically be routed to the correct team based on customer purchases.
Which option should a Solution Architect configure to accomplish this7
A. Auto Response rules and Support Processes
B. Apex trigger on a Case object
C. Queues and Assignment rules
D. Auto-launched Flow with a Record Trigger
C. Queues and Assignment rules
Explanation: Queues and Assignment rules are features of Service Cloud that allow incoming support cases to be automatically routed to the correct team or agent based on predefined criteria, such as customer purchases, case origin, or case priority.