A company is in the process of defining the right systems to deliver key capabilities for its B2C business. The company has about 2 million customers, each placing an average of 100 orderseach year through its existing B2C Commerce platform.

The company needs a system that can;
* Deliver a full list of all customer orders throughout their engagement lifetime
* Provide lifetime engagement tracking and history of the customer
* Calculate thelifetime value of customers based on their orders

Which three systems should a Solution Architect recommend to meet the company's requirements?

Choose 3 answers

A. Sales Cloud

B. Service Cloud

C. Heroki

D. Materials Written

E. Marketing Cloud

F. Salesforce Order Management

Northern Trail Outfitters(NTO) is a clothing and outdoor specialist retailer. NTO has had success with its B2C store using B2C Commerce, supported by Service Cloud and Marketing Cloud for customer service and email campaigns, respectively. Now, NTO wants to increase its revenue bymaking personalized product recommendations using Einstein Web & Email Recommendations in Marketing Cloud. These recommendations should be consistent across email, storefront, and service console.

Which two things should a Solution Architect consider before recommending this approach?

Choose 2 answers

A. The service console will need a customized Lightning component to display the recommendations,

B. Product Catalogs can be configured natively to sync from B2C Commerce to Marketing Cloud using a point andclick configuration.

C. Each storefront should be linked to its own Marketing Cloud Business Unit to ensure relevant recommendations.

D. Email should be used as the unique identifier since B2C Commerce and Service Cloud may not have the Marketing Cloud Contact Key.

NorthernTrail Outfitters (NTO) wants incoming support cases to automatically be routed to the correct team based on customer purchases.

Which option should a Solution Architect configure to accomplish this7

A. Auto Response rules and Support Processes

B. Apex trigger on a Case object

C. Queues and Assignment rules

D. Auto-launched Flow with a Record Trigger

A multi-brand company uses B2C Commerce, Service Cloud, and Marketing Cloud and wants to deliver integrated customer experiences across all three products. The company has one B2C Commerce realm serving two storefronts, a Salesforce org, and a Marketing Cloud instance with a single business unit that leverages email address as a subscriber key. None of these Salesforce Clouds are integrated. The company is also interested in integrating with Customer 360 Data Manager.

Which two Marketing Cloud implementation recommendations shoulda Solution Architect present to the company to adjust their architecture to adhere to Salesforce multi-cloud integration best practices?

Choose 2 answers

A. Marketing Cloud should serve as the Salesforce primary for customer profiles and leverage customeremail addresses as a multi-cloud customer identifier.

B. Marketing Cloud should implement a second business unit and provide each B2C Commerce storefront with its own Marketing Cloud business unit.

C. Marketing Cloud must undergo a subscriber key migration with Salesforce Professional Services and select a subscriber key that aligns with Salesforce multi-cloud architecture best practices.

D. B2C Commerce should integrate with Marketing Cloud and create a Marketing Cloud Contact when a B2C Commerce customerregisters or places an order via the storefront.

A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.

What are three actions that a Solution Architect must take when planning and deploying this solution? Choose 3 answers

A. Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.

B. Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.

C. Integrate Salesforce Order Management to B2C Commerce for order history and user self service.

D. Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.

E. Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.