What should a Solution Architect do to ensure that all requirements for a multi-cloud implementation are captured during discovery sessions so that project stakeholders are aligned with the project team on deliverables?
A. Develop and present the business case to all project stakeholders before beginning the solution design and development phase.
B. Develop and present the project scope itemized within the requirements document to all project stakeholders before beginning the solution design and development phase.
C. Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.
D. Define and document the business value map with project stakeholders to capture the value provided by the implementation.
C. Define and document the user journey map with project stakeholders to capture the customer interactions at all touchpoints.
Explanation:
According to 1, customer-centric discovery is the Salesforce method for learning more about customers so you can gain insights into their business challenges and share those insights with them. A user journey map is a tool that helps you visualize how customers interact with your products or services across different channels and stages.
By defining and documenting the user journey map with project stakeholders, you can capture all the requirements for a multi-cloud implementation that aligns with the customer’s goals and pain points2. You can also identify any gaps or opportunities for improvement in the customer experience.