A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank’s business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organization.
What should a Solution Architect recommend as the top priority to start this journey?
A. Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.
B. Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
C. Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
D. Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.
B. Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
Explanation:
Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in. This is an important step to understand the existing technical dependencies within the organisation, such as data sources, integrations, applications, and platforms. It also helps to identify the gaps and opportunities for improvement that can be addressed by the B2B multi-cloud solution.