Universal Containers (UC) manufactures automobile engine components. UC wants to set up an ecommerce website to deliver a seamless customer purchasing experience, both through self-service and field sales. UC also wants to showcase its extensive product offerings, operate regional promotions and discounts, and managed routing and contracting. UC is looking for guidance on a Salesforce multi-cloud solution to be implemented across phases. What should a Solution Architect recommend to meet UC's business requirements?
A. Phase 1: Sales Cloud - - Phase 2: Service Cloud -- Phase 3B2B Commerce
B. Phase 1: Sates Cloud -- Phase 2: B2BCommerce -- Phase 3: Salesforce Field Service
C. Phase 1: Service Cloud -- Phase 2: CPQ -- Phase 3: B2B Commerce
🚗 Universal Containers needs a scalable multi-cloud strategy to support both field sales and self-service ecommerce while handling complex product offerings, pricing, and contracts.
✅ Phase 1: Sales Cloud – Establishes the core CRM foundation for lead, opportunity, and account management.
✅ Phase 2: CPQ – Supports complex quoting, bundling, discounting, and contract management essential for UC's detailed product catalog and regional promotions.
✅ Phase 3: B2B Commerce – Enables a seamless self-service ecommerce experience, fully integrated with Sales Cloud and CPQ.
❌ Other options misplace dependencies (e.g., launching Commerce before CPQ/CRM readiness).