Universal Containers (UC) is a global organization that wants to establish a 628 Commerce site to meet changing customer expectations and expand into new markets. These expectations include being able to self-serve 24x7 and get automated updates on orders. There are existing sales channels used at UC. Including a standard Sales team as well as a partner sales channel.

The sales leader met with a Solution Architect and shared that they want to grow their digital capabilities over the next 2 years. Time is of the essence and the sales leader needs to have the ecommerce solution in place as soon as possible to capture market share in new geographies before other competitors move in. The executive team has promised prompt access to key stakeholders as needed. What is the appropriate next step 'or the Solution Architect?

A. Propose the introduction of B2B Commerce and CPQ to address the key areas of need such as global commerce, complex pricing, quoting and discounting needs; highlight the key features 6r>a the alignment of the features to the needs outlined.

B. Propose a set of high-level design options with architecture diagrams depicting thepotential elements of a solution that would meet the needs of the enterprise, including pros and cons to help the stakeholdersmake final decisions.

C. Recommend in iterative rollout strategy for one of the new geographies where B2B Commerce is first rolled out to secure first mover status, while theSolution Architect gathers more requirements around other capabilities and requirements, and then roll those out over subsequent phases.

D. Recommend discovery meetings with additional stakeholders to gather information on the functional and technical requirement across the sales and other functional areas, then provide a recommendation based on information gathered to deliver an MVP.

Universal Containers is at the start of a digital transformation program. Members of the executive leadership team have provided a list of internal and external stakeholders who are dedicated to formulating the vision and desired business outcomes in a 2-day workshop. The executive leadership team has made the request to understand what the customer experience will look like out of this workshop. What should a Solution Architect do to help formulate the high-level business vision and desired business outcomes?

A. Facilitate a workshop with the executive leadership team, applying the journey mapping process to create a vision and align customer journey to business objectives.

B. Facilitate a strategy session with the executive leadership team to better understand their individual business units' priorities to achieve the business objectives.

C. Ask to follow the Customer Service team for a day to gain a better understanding of how they work and identify their pain points to formulate this vision.

D. Facilitate a business process mapping workshop with the executive leadership team to better understand the potential process improvements.

Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements. UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions. Which three steps are necessary to set up a program roadmap?
(Choose 3 answers)

A. Identify the high-level workload capacity and planning of the IT and Legal teams.

B. Prioritize the transformation of activities involving the least development.

C. Create project plans for each of the projects that will be on the roadmap.

D. Prioritize the transformation of activities related to customers' interactions.

E. Explain how the program contributes to the business's goals.

Universal Containers (UC) is currently utilizing Salesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will often ask about sales orders that typically exist within Revenue Cloud. What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access?

A. Generate a new permission set that grants access to the Order object and assign it to the field service users.

B. Generate a new profile that grants access to the Order object andassign it to the field service users.

C. Provide the field service team with CPQ licenses to view Order data.

D. Provide the field service team witha Sales Cloud license to view Order data.

A Solution Architect was asked by AC Computers to provide solution recommendations for a rebate enrollment and management solution on Salesforce. The primary goal and requirement is to easily launch rebate programs for partners that an administrator can implement and manage in Salesforce. AC Computers currently uses Sales Cloud, Salesforce CPQ, and Experience Cloud to expose opportunity and quote information to partners. Based on the business requirements, which solution should the Solution Architect recommend?

A. Implement a custom solution to track rebates, accruals, and actuals and expose the data in the Experience Cloud site.

B. Implement Salesforce Service Contracts with lineitems to track rebate accruals and expose the data in the Experience Cloud site.

C. Implement Salesforce Rebate Management Module and expose the data in the Experience Cloud site.

D. Implement B2B Commerce on Lightning Experience to track rebates and expose the data in the Experience Cloud site.