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Salesforce B2B-Solution-Architect Exam Sample Questions 2025

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21124 already prepared
Salesforce Spring 25 Release18-Sep-2025
112 Questions
4.9/5.0

Northern Trail Health has clients that have more than 10,000 employees. The company's Customer Service team handles requests from its client's employees directly and tracks various rebate programs per employee. Private information should not be shared with the Sales team and they should only see contacts that are relevant to the sales process. Assuming that Sales and Service teams share certain contacts, in which two ways should a Solution Architect ensure optimal performance?
(Choose 2 answers)

A. Use profiles and/or permission sets to give View All access to Customer Service on the Contact object.

B. Set the Contact object to PublicRead Only so that the sharing rules do not bog down performance for sharing.

C. Assign all contacts to Sales team members to ensure sharing is streamlined and hide private fields from them.

D. For each Account, assign Sales Contacts to the Sales team and all the rest to a Customer Service representative assigned to the Account.

A.   Use profiles and/or permission sets to give View All access to Customer Service on the Contact object.
D.   For each Account, assign Sales Contacts to the Sales team and all the rest to a Customer Service representative assigned to the Account.

Explanation:

🔐 A is correct because using “View All” via profiles or permission sets ensures that the Customer Service team can efficiently access all contact records without triggering complex sharing rules, improving performance.

👥 D is also correct—it suggests a clear ownership model that assigns relevant contacts to either Sales or Service. This enables granular record-level sharing and respects data visibility needs, while limiting exposure to only what’s necessary.

❌ B is incorrect—making Contacts Public Read Only would violate the requirement to restrict Sales' access to private Service data.

❌ C is risky and inefficient—assigning all contacts to Sales increases unnecessary visibility and undermines data privacy.

⚖️ Granular Access + Performance Efficiency = ✅ Secure & Scalable Design

3D Scanners needs to apply a discount automatically on the Quote Line for Distributors while in the Quote Line Editor. The percentage discount applied depends on attributes of the Distributor Account and that of the specific Product. Sales users can add additional discounts; however, those will need to go through an approval process that allows for resubmitting to only those that previously rejected the additional discount. Which two options should a Solution Architect recommend to meet the requirements while keeping the user experience in mind?
(Choose 2 answers)

A. CPQ license

B. Flow

C. Price Rules

D. CPQ Plus license

A.   CPQ license
C.   Price Rules

Explanation:

CPQ license2: This way, you can use Salesforce CPQ (Configure Price Quote) to automate complex quoting processes and apply discounts based on product and account attributes. You can also use CPQ approval rules to trigger approval requests for additional discounts and resubmit them to previous approvers.

Price Rules2: This way, you can use CPQ price rules to calculate discounts automatically on quote lines based on conditions and formulas. You can also use price actions to update quote line fields with discount values.

A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below:

• Northern Trail Hot Tubs sells through a B2B2C model with Dealers.
• Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers.
• Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs.
• Northern Trail Hot Tubs supports its Dealers and Customers directly, and Dealers would like better insight into support that their Customers receive.

Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?

A. Experience Cloud and Revenue Cloud forDealers to get Quotes and view Cases

B. B2B Commerce for Dealers to get pricing and Service Cloud for Cases

C. Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products

D. Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases

B.   B2B Commerce for Dealers to get pricing and Service Cloud for Cases

Explanation:

B2B Commerce is a solution that enables B2B buyers to purchase products online from a branded storefront. It can help Northern Trail Hot Tubs provide custom pricing and configuration options for their Hot Tubs without having to wait for estimates. It can also help them track and manage their orders and inventory.

Service Cloud is a solution that enables customer service agents to manage and resolve customer issues across multiple channels. It can help Northern Trail Hot Tubs support their Dealers and Customers directly and provide them with visibility into their case history and status. It can also help them leverage AI and automation to improve service efficiency and quality.

By integrating B2B Commerce and Service Cloud, Northern Trail Hot Tubs can create a seamless B2B2C experience that enhances customer satisfaction and loyalty.

A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud, Service Cloud, Experience Cloud, and MuleSoft. Currently, MuleSoft is primarily used to integrate with third-party systems. Marketing Cloud is connected to Sales/Service using the standard connector. A recent requirement-gathering session, involving all functional streams, brought up the question of where consolidated reporting mil happen. So far, reporting has only been looked at individually per stream.

There is a steering committee meeting 1 week from now. The Solution Architect was asked to provide different solutions to fix the problem. The expectation is that a high-level evaluation will be done prior the steering committee meeting so that an indication of options can be given and additional funding can be requested. Which three critical steps should the Solution Architect take first?
(Choose 3 answers)

A. Ensure all data objects across thedifferent clouds have a unique external identifier

B. Review the established and planned dataflows to understand where the systems of record sit and where data is transportedto already.

C. Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.

D. Identify key drivers and high-level data scope behind the need for a consolidated reporting.

E. Draft a solution to show how consolidated reporting can be done using CRM Analytics.

B.   Review the established and planned dataflows to understand where the systems of record sit and where data is transportedto already.
C.   Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.
D.   Identify key drivers and high-level data scope behind the need for a consolidated reporting.

Explanation:

Review the established and planned dataflows to understand where the systems of record sit and where data is transported to already. This is an important step to assess the current state of data integration and identify any gaps or challenges that might affect the reporting solution.

Identify key drivers and high-level data scope behind the need for a consolidated reporting. This is an essential step to understand the business requirements and expectations for the reporting solution, as well as the key metrics and KPIs that need to be measured and reported on.

Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (incl. licenses aspects) for the most viable. This is a useful step to explore the possible options for delivering a consolidated reporting solution, such as using existing tools or platforms, building a custom solution, or leveraging third-party solutions. It also helps to estimate the costs and benefits of each option.

Universal Containers (UC) currently utilizes Sales Cloud and ExperienceCloud for its customers. For the next phase in its digital transformation, UC would like to enable its vast dealer network with the kinds of tools its direct Sales teams are currently using. UC is considering Partner Communities (PRM) on Experience Cloud. UC's concern at the moment is making sure that its dealer network only gets access to the opportunities they themselves bring to UC or that UC submits to the dealer to close. This is a concern for the VP of direct sales who has issues with bringing PRM in at all. What is the initial suggestion a Solution Architect should provide to make Partner Communities work for UC?

A. Create two account lookups on the opportunity, one for dealer and one for partner company, and create sharing rules to share the records.

B. Create public groups of partner companies and users at dealers, and share the opportunities using sharing rules.

C. Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users.

D. Utilize the same sharing model within the Partner Communitythat customers are currently using within the Customer Community.

C.   Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users.

Explanation:

According to 1, Partner Communities have access to the full sharing model, while Customer Communities can only access Sharing Sets and Sharing Groups. This means that you can use different sharing settings for your internal and external users, depending on their roles and profiles.

The external sharing model allows you to specify a default level of access for each object for your external users. You can also use criteria-based sharing rules, manual sharing, Apex managed sharing, and implicit sharing23 to grant additional access as needed.

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