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Salesforce B2B-Solution-Architect Exam Sample Questions 2025

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21124 already prepared
Salesforce Spring 25 Release
112 Questions
4.9/5.0

A Solution Architect has gathered requirements from discovery with Northern Trail Hot Tubs below:

• Northern Trail Hot Tubs sells through a B2B2C model with Dealers.
• Northern Trail Hot Tubs tracks Dealer Opportunities in Salesforce, but wishes to have more insight into the sales process from its Dealers.
• Dealers would like to be able to get custom Hot Tub pricing quickly from Northern Trail Hot Tubs without having to wait for configuration estimates to come back from Northern Trail Hot Tubs.
• Northern Trail Hot Tubs supports its Dealers and Customers directly, and Dealers would like better insight into support that their Customers receive.

Which capabilities should a Solution Architect suggest to provide to Northern Trail Hot Tub Dealers?

A. Experience Cloud and Revenue Cloud forDealers to get Quotes and view Cases

B. B2B Commerce for Dealers to get pricing and Service Cloud for Cases

C. Experience Cloud and Sales Cloud for Dealers to be able to create Opportunities and add Opportunity Products

D. Experience Cloud and Service Cloud for Dealers to be able to request pricing through Cases and track Customer Cases

B.   B2B Commerce for Dealers to get pricing and Service Cloud for Cases

Explanation:

B2B Commerce is a solution that enables B2B buyers to purchase products online from a branded storefront. It can help Northern Trail Hot Tubs provide custom pricing and configuration options for their Hot Tubs without having to wait for estimates. It can also help them track and manage their orders and inventory.

Service Cloud is a solution that enables customer service agents to manage and resolve customer issues across multiple channels. It can help Northern Trail Hot Tubs support their Dealers and Customers directly and provide them with visibility into their case history and status. It can also help them leverage AI and automation to improve service efficiency and quality.

By integrating B2B Commerce and Service Cloud, Northern Trail Hot Tubs can create a seamless B2B2C experience that enhances customer satisfaction and loyalty.

Universal Containers (UC) is undergoing a full digital transformation and has chosen Salesforce as one of the main components. UC will use Sales Cloud for online activities, CPQ for quote generation and renewals. B2B Commerce for online orders through its partnerships and vendors, an external ERP for fulfillment and invoicing, and Marketing Cloud for customer outreach.

UC wants to create fluidity between the entire application landscape, and an integration between systems is required. The application is expected to be able to generate an order based on any of the channels outlined above, and be utilized in UC's outreach to its customers. Where should a Solution Architect recommend the system of record (SOR) be for all orders going forward?

A. In the ERP Order Object

B. Salesforce Custom Object

C. Salesforce Order Object

D. B2B Commerce OrderObject

C.   Salesforce Order Object

Explanation:

This will ensure that all orders are stored in a single, unified database, and will make it easier to track and manage orders across different channels. Additionally, Salesforce Order Objects have built-in features that make it easy to integrate with ERP systems, B2B Commerce, and Marketing Cloud, allowing UC to create the desired fluidity between its application landscape.

A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wants to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights. How should a Solution Architect respond to the management team considering their request for these new capabilities'?

A. Agree with the management team to postpone the go-live and increase the scope to include the desired features.

B. Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.

C. Explain the long-term vision and roadmap, and thenpropose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.

D. Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.

C.   Explain the long-term vision and roadmap, and thenpropose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.

Explanation:

🛤️ C offers the best approach by aligning with agile principles and strategic planning. It acknowledges management's enthusiasm while maintaining focus on delivering a Minimum Viable Product (MVP) for core Service Cloud capabilities like case management and assignment.

📅 It allows for a phased rollout, where advanced features like Einstein Case Classification, chatbots, and CRM Analytics can be integrated in future releases with proper planning, training, and change management.

❌ A increases risk and delays go-live.
❌ B is dismissive and doesn’t engage the team's excitement.
❌ D disrupts the critical functionality required for launch.

🚀 Deliver now, innovate next = ✅ Smart architecture strategy.

Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi-cloud architecture, B2B Commerce, for building the storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site. Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume?
(Choose 2 answers)

A. Offload the number of casesreceived via Web2Case by using Email2Case.

B. Implement Case Deflection.

C. Disable anonymous users on the site.

D. Plan and conduct User Adoption Trainings for resellers on how to use the site.

B.   Implement Case Deflection.
D.   Plan and conduct User Adoption Trainings for resellers on how to use the site.

Explanation:

✅ Option B would help resellers find answers to their questions by showing them relevant articles or discussions before they create a case. This way, they can resolve their issues without contacting support13.

✅ Option D would help resellers learn how to use the site effectively and avoid common pitfalls. This way, they can reduce errors and confusion that might lead to unnecessary cases2.

Universal Containers (UC)is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers have opened the emails. There can be as little as 1,000emails in a week or as many as 100,000 emails in a month, depending on the season. Based on that criteria, which solution should the Solution Architect recommend to UC?

A. Set up scheduled flows to handleemail sending and tracking.

B. Recommend Marketing Cloud Account Engagement.

C. Develop a custom solution using scheduled Apex to send emails.

D. Recommend Marketing Cloud Personalization.

B.   Recommend Marketing Cloud Account Engagement.

Explanation:

This is a feature of Salesforce Marketing Cloud that allows you to create and send personalized emails to your existing customers and prospects based on their account data and behavior. It also enables you to track email opens, clicks, bounces, unsubscribes, and more1.

Marketing Cloud Account Engagement can help you handle large volumes of emails and schedule them on a daily, weekly, or monthly basis. It also integrates with Sales Cloud and Service Cloud to provide a unified view of your customers across all channels12.

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