Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the Information from Oracle ERP, which is the system of record for the order fulfillment process.
How should an Agentforce Specialist apply the power of conversational AI to this use case?
A. Create a custom Agent action which calls a flow.
B. Configure the Integration Flow Standard Action in Agent Builder
C. Create a Flex prompt template in Prompt Builder.
A. Create a custom Agent action which calls a flow.
Explanation:
To enable natural language queries for order fulfillment status using the existing ERP-integrated flow, the AgentForce Specialist should:
Create a Custom Agent Action
Why? This action will:
Call the existing autolaunched Flow (which queries Oracle ERP).
Allow agents to trigger the Flow via conversational AI (e.g., "What’s the status of Order #123?").
Steps:
In Agent Builder, create a new custom action.
Set the action type to "Flow" and select the ERP-integrated Flow.
Map Flow inputs/outputs to the Agent’s conversational interface.
Why Not the Other Options?
B. "Integration Flow Standard Action":
This is a prebuilt action for simple integrations, not for invoking complex, custom Flows.
C. "Flex prompt template":
Prompt templates generate text, but don’t execute Flows or fetch real-time ERP data.