Explanation:

In Salesforce Einstein Copilot / Agentforce, when a user provides a natural language utterance like:

"Show me all the customers in New York"

The Planner Service interprets this as a data retrieval request based on filter criteria (in this case: customers located in New York).

The most appropriate standard Agent action for this use case is:

✅ Query Records
This action is used to dynamically search for and retrieve records from Salesforce based on user-specified filters.

🔍 Breakdown:
User Intent: Retrieve a list of records (customers)
Filters Applied: Location = New York
Best Match: Query Records, because it:
. Supports complex filters
. Returns multiple results
. Is used to search across an object

❌ Why the other options are incorrect:

B. Fetch Records
Used when retrieving a specific record by ID or unique field (e.g., “Show me customer John Smith”).
Not ideal for filtered, multi-record queries like this.

C. Select Records
This is used when selecting from a fixed list of records/options, often as part of a flow or guided experience.
Not for natural-language-driven dynamic queries.