A Universal Containers administrator is setting up Einstein Data Libraries. After creating a new library, the administrator notices that only the file upload option is available; there is no option to configure the library using a Salesforce Knowledge base.
What is the most likely cause of this Issue?
A. The current Salesforce org lacks the necessary Einstein for Service permissions that support the Knowledge-based Data Library option, so only the file upload option is presented.
B. Salesforce Knowledge is not enabled in the organization; without Salesforce Knowledge enabled, the Knowledge-based data source option will not be available in Einstein Data Libraries.
C. The administrator is not using Lightning Experience, which is required to display all data source options, Including the Knowledge base option, when configuring Einstein Data Libraries.
B. Salesforce Knowledge is not enabled in the organization; without Salesforce Knowledge enabled, the Knowledge-based data source option will not be available in Einstein Data Libraries.
Explanation:
When setting up Einstein Data Libraries, you can use different data sources such as:
File uploads (e.g., PDFs, docs)
Salesforce Knowledge Base articles
If the Knowledge-based option does not appear, the most likely reason is:
🔍 Salesforce Knowledge is not enabled in the org.
Einstein can only ground responses in Knowledge Articles if Salesforce Knowledge is enabled and published articles are available as a source.
A. The current Salesforce org lacks the necessary Einstein for Service permissions...
❌ Incorrect – While permissions are necessary to use AI capabilities, the option to use Salesforce Knowledge as a source depends on whether Salesforce Knowledge is enabled, not just permissions.
C. The administrator is not using Lightning Experience...
❌ Incorrect – Einstein features like Data Libraries are only supported in Lightning Experience, so if the admin were not using Lightning, they wouldn’t see Data Libraries at all, not just fewer options.