What is the primary function of the planner service in the Agent system?
A. Generating record queries based on conversation history
B. Offering real-time language translation during conversations
C. Identifying copilot actions to respond to user utterances
C. Identifying copilot actions to respond to user utterances
Explanation:
The Planner Service in the Agent system is responsible for:
Action Identification & Execution
1. Analyzes user input (e.g., "Update the case priority") to:
. Match intent to the most relevant Copilot action (e.g., "Change Case Priority").
. Determine execution order if multiple actions are needed.
2. Orchestrates workflows, ensuring actions run in the correct sequence.
Why Not the Other Options?
A. "Generating record queries":
Handled by retrievers or flows, not the Planner.
B. "Real-time translation":
This is a language model feature, not the Planner’s role.